Return Policy

Return Policy

At Myléore, you have a period of 30 days from the date of purchase to request a return. After this period, no exchanges or refunds will be possible.

 

Return Conditions

To be eligible for a return, the item must meet all the following conditions:

 

  • Be unused

  • Be in the same condition as when you received it

  • Be in its original packaging

  • Be accompanied by a receipt or proof of purchase

 

Please do not return the item to the manufacturer.

  

 

Non-returnable Items

Some items cannot be returned, including but not limited to:

 

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous substances or materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software

  • Health or personal care products

 

 

 

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

 

  • Books showing signs of use

  • Opened media (CDs, DVDs, video games, vinyl records, software, etc.)

  • Damaged or incomplete items, unless the damage is our fault

  • Returns made after the 30-day return period

 

 

 

Refund Procedure

Once the returned item is received and inspected, we will send you a confirmation email.


If the return is approved, the refund will be processed automatically using the original payment method within a few business days.

 

 

Late or Missing Refunds

If you haven’t received your refund yet:

 

  • Check your bank account

  • Contact your card issuer

  • Contact your bank (processing times may vary)


If you’ve done all this and still haven’t received your refund, please contact us at info@myleore.fr.

 

Sale Items

Regular priced items are refundable.


Sale items cannot be refunded.

 
 

Exchanges (if applicable) 

Exchanges are only offered for defective or damaged items.


For any exchange request, please contact us at info@myleore.fr, then send the item to the following address:


Myléore – 103 rue Colbert, 62100 Calais – France

 

 

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a store credit equal to the value of the returned item.


If the item was not marked as a gift, the refund will be issued to the original purchaser.

 

 

Return Shipping 

Return shipping costs are the customer’s responsibility and are non-refundable. If applicable, these costs will be deducted from the refund amount.

 

 

Return Address:

Myléore – 103 rue Colbert, 62100 Calais – France


For returns over €75, we strongly recommend using a tracked shipping service or purchasing shipping insurance.


Myléore cannot guarantee receipt of your returned item without proof of shipment.