Terms of sale

 

GENERAL TERMS AND CONDITIONS OF ONLINE SALE

  

Article 1 – Seller Identification

 

The company MYLEORE, a limited liability company (SARL) with a share capital of €2,500, headquartered at 103 rue Colbert – 62100 CALAIS, registered with the Trade and Companies Register of BOULOGNE SUR MER under number 829 256 262, represented by its Manager, Mr. Léo DEJARDIN.


 

Article 2 – Scope of Application of the General Terms and Conditions of Sale

 

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the company MYLEORE (“the Seller”) with consumers and buyers (“the Client”) wishing to purchase the products offered for sale by MYLEORE on the website: https://www.myleore.com.


They specifically set out the conditions of ordering, payment, delivery, and handling of potential product returns. These General Terms and Conditions of Sale may be supplemented by specific conditions appearing on the website, prior to any transaction with the Client.


These General Terms and Conditions of Sale are systematically communicated to any Client prior to placing an order and shall prevail, if applicable, over any other version or conflicting document. They are accessible at all times on the website https://www.myleore.com.


The Client declares to have read and accepted these General Terms and Conditions of Sale prior to placing their order. Validation of the order by the Client constitutes acceptance without restriction or reservation of these Terms and Conditions of Sale.


As these General Terms and Conditions of Sale may be subject to future modifications, the version applicable to the Client’s purchase is the one in force on the website at the time the order is placed.


Modifications to these General Terms and Conditions of Sale are binding on users of the website https://www.myleore.com from the time they are published online and cannot apply to transactions concluded previously.


 

Article 3 – Products Offered for Sale

 

The products offered for sale on the website https://www.myleore.com are as follows:

 

  • Magnesium-based products and accessories for athletes;

  • Sportswear.

 


The essential characteristics of the products, including all substantial information required by applicable regulations—such as specifications, illustrations, and size or capacity details—are presented on the product sheets on the website www.myleore.com. The Client must refer to the description of each product in order to be informed of its features, essential properties, and delivery times, as well as the minimum contract duration in the case of continuous or periodic supply of a good.


The Client alone is responsible for selecting and purchasing a product.


Photographs and graphics presented on the website https://www.myleore.com are non-contractual and shall not engage the liability of the Seller.


Contractual information is provided in French and is confirmed at the latest upon validation of the order by the Client.


Product offers are valid while stocks last, as specified when the order is placed.


Products shown on the website https://www.myleore.com are available for sale in mainland France. For orders shipped outside mainland France, the Client shall be considered the importer of the relevant product(s).


For all products shipped outside the European Union and overseas departments/territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes, import duties, or state taxes may be payable. These shall be borne solely by the Client and are their full responsibility.


Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Client.


In accordance with the French Data Protection Act of January 6, 1978, as amended and reinforced by the General Data Protection Regulation (GDPR) effective as of May 25, 2018, the Client has the right to access, rectify, object to, delete, and port their personal data at any time by contacting: info@myleore.fr, with proof of identity.


The Client acknowledges having the legal capacity required to contract and purchase the products offered on the website "https://www.myleore.com."

 

Article 4 – Orders

 

The Client selects the products they wish to order on the website https://www.myleore.com, according to the following process:

 

  • Product selection and addition to the cart,

  • Access to the cart and validation of its contents,

  • Entry of delivery and billing information,

  • Selection of the payment method,

  • Final validation of the order after reviewing the summary,

  • Confirmation email sent to the Client.

 


The sale will only be considered final after the Seller sends the Client confirmation of acceptance of the order via email and after the Seller receives full payment.


Any order placed on the website https://www.myleore.com constitutes the formation of a distance contract between the Client and the Seller.


MYLEORE reserves the right to cancel or refuse any order from a Client with whom there is a dispute regarding the payment of a previous order.


The Client will be able to track the progress of their order directly on the website or by contacting the Seller by email at info@myleore.fr.


 

Article 5 – Prices

 

Products are supplied at the current prices listed on the website https://www.myleore.com, at the time the order is recorded by the Seller. Prices are expressed in euros, inclusive of all taxes (VAT and other applicable taxes).


The prices indicated do not include delivery fees, which are invoiced in addition under the conditions specified on the website and calculated before the order is finalized.


If the Client requests a faster or more expensive shipping method than standard delivery, the additional delivery costs will be borne exclusively by the Client.


The prices take into account any discounts granted by the Seller on the website https://www.myleore.com.


These prices are firm and non-revisable during their period of validity, but the Seller reserves the right to modify the prices at any time outside this validity period.


An invoice is issued by the Seller and given to the Client upon delivery of the ordered products.


 

Article 6 – Payment Conditions

 

The price is payable in full on the day the order is placed by the Client, by secure payment methods:

 

  • Credit cards: Visa, MasterCard, etc.

  • Online payment platforms (e.g., Stripe, PayPal) as indicated on the site.

 


Payments made by the Client shall not be considered final until actual receipt of the amounts due by the Seller.


The Seller shall not be required to deliver the products ordered by the Client if the Client has not paid the full price in accordance with the conditions outlined above.


 

Article 7 – Deliveries

 

Products ordered by the Client will be delivered in mainland France within 2 to 5 business days, and internationally within 5 to 10 business days, to the address indicated by the Client during the order process.


Delivery consists of the transfer to the Client of physical possession or control of the product. Except in special cases or when one or more products are unavailable, the ordered products will be delivered in a single shipment.


The Seller undertakes to make its best efforts to deliver the products ordered by the Client within the timeframes specified above. However, these timeframes are provided as an indication only. If the ordered products have not been delivered within 30 days after the indicated delivery date, for any reason other than force majeure or the fault of the Client, the sale may be canceled at the written request of the Client under the conditions provided for in Articles L216-2, L216-3, and L241-4 of the French Consumer Code. The amounts paid by the Client will then be refunded at the latest within fourteen (14) days following the date of termination of the contract, excluding any compensation or withholding.


Deliveries are handled by an independent carrier, to the address given by the Client at the time of ordering and to which the carrier has easy access.


When the Client has chosen a carrier themselves, outside those offered by the Seller, the risk of loss or damage to the product is transferred to the Client upon handover of the product to the carrier.


In the event of a special request by the Client concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the associated costs will be the subject of a specific additional invoice.


The Client is required to check the condition of the delivered products. The Client has a period of fourteen (14) days from delivery to raise claims by email to: info@myleore.fr, accompanied by all supporting documents (photos in particular). After this period and failing to comply with these formalities, the products will be deemed compliant and free from any visible defect, and no claim can be validly accepted by the Seller.


The Seller will refund or replace as soon as possible and at its own expense, the delivered products for which the lack of conformity or visible or hidden defects have been duly proven by the Client, under the conditions set out in Articles L217-4 et seq. of the French Consumer Code and those set forth in these General Terms and Conditions of Sale (see guarantees, in particular).


 

Article 8 – Transfer of Ownership – Transfer of Risk

 

Ownership of the Seller’s products shall be transferred only after full payment of the price by the Client, regardless of the delivery date of said products.


Regardless of the date of transfer of ownership of the products, the transfer of the associated risks of loss and deterioration will only occur when the Client takes physical possession of the products. The products therefore travel at the Seller’s risk and peril unless the Client has chosen a carrier not offered by the Seller.


 

Article 9 – Right of Withdrawal


In accordance with legal provisions in force, the Client has a period of 14 days from receipt of the product to exercise their right of withdrawal from the Seller, without having to justify reasons or pay a penalty, for the purpose of exchange or refund, provided that the products are returned in their original condition and packaging, with all accessories, instructions, and documentation.


Returns must be made in their complete and original condition, allowing for resale in new condition, and must be accompanied by a copy of the purchase invoice for optimal processing.


Damaged, soiled, or incomplete products are not accepted for return.


The right of withdrawal can be exercised by email to: info@myleore.fr.


In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased product(s) and the standard delivery costs are refunded; return costs remain at the expense of the Client.


The refund will be made within 14 days of receipt by the Seller of the products returned by the Client under the conditions outlined above.

 

Article 10 – Seller’s Liability – Warranty

 


The products sold on the website https://www.myleore.com comply with the applicable regulations in France.


The products supplied by the seller benefit, as of right and without additional payment, independently of the right of withdrawal, from the legal warranty of conformity for products that are apparently defective, damaged, or do not correspond to the order, and from the legal warranty against hidden defects resulting from material, design, or manufacturing defects affecting the delivered products and making them unfit for use, in accordance with legal provisions.

 

 

10.1 Legal Warranty of Conformity

 


The seller commits to delivering a product that complies with the contractual description and with the criteria set forth in Article L217-5 of the French Consumer Code.


The seller is liable for defects of conformity existing at the time of delivery of the products and appearing within a period of two (2) years from delivery. This warranty period applies without prejudice to Articles 2224 and following of the Civil Code, with the limitation period starting from the day the client became aware of the defect of conformity.


Defects of conformity that appear within twenty-four (24) months, or twelve (12) months if the product is second-hand, from the delivery date, are presumed, unless proven otherwise, to have existed at the time of delivery.


In case of non-conformity, the client may demand that the products be brought into conformity by repair or replacement, or failing that, a price reduction or cancellation of the sale, under the legal conditions. The client may also suspend payment of all or part of the price or the granting of any contractual advantage until the seller has fulfilled his obligations under the legal warranty of conformity, according to Articles 1219 and 1220 of the Civil Code.


It is the client’s responsibility to request conformity of the products from the seller, choosing between repair and replacement. Conformity must be restored within a maximum period of thirty (30) days following the client’s request. Repair or replacement of the non-conforming product includes, if necessary, the removal and recovery of the product as well as the installation of the repaired or replaced product. Any product brought into conformity under the legal warranty benefits from a six (6) month extension of the warranty. In case of replacement of the non-conforming product when conformity was not restored by the seller despite the client’s choice, a new legal warranty period starts for the replaced product from the date of its delivery.


If conformity restoration is impossible or entails disproportionate costs under the conditions of Article L217-12 of the Consumer Code, the seller may refuse to proceed. If the conditions of Article L217-12 are not met, the client may, after formal notice, pursue forced execution of the initially requested solution according to Articles 1221 and following of the Civil Code.


The client may finally demand a price reduction or cancellation of the sale (except if the defect is minor) in cases provided by Article L217-14 of the Consumer Code.


When the defect is so serious that it justifies an immediate price reduction or cancellation of the sale, the client is not required to first request repair or replacement. The price reduction corresponds to the difference between the value of the delivered product and the value of the product without the defect. In case of cancellation, the client is refunded the price paid upon return of the non-conforming products at the seller’s expense. The refund is made upon receipt of the product or proof of its return, and at the latest within fourteen days, using the same payment method as the client’s original payment unless expressly agreed otherwise, and in any case without extra charges.


These provisions are without prejudice to any damages awarded to the client for prejudice suffered due to the defect of conformity.

 

 

10.2 Legal Warranty Against Hidden Defects

 


The seller is liable for hidden defects under the legal warranty against hidden defects resulting from material, design, or manufacturing defects affecting the delivered products and rendering them unfit for use.


The client may activate the warranty against hidden defects in accordance with Article 1641 of the Civil Code; in this case, he may choose between cancellation of the sale or a price reduction according to Article 1644 of the Civil Code.

 


10.3 Warranty Exclusions

 

The seller’s liability cannot be engaged in case of non-compliance with the legislation of the country in which the products are delivered, which the client must verify before placing the order, or in case of misuse, negligence, or lack of maintenance by the client, as well as in cases of normal wear and tear, accidents, or force majeure.

 

 

Article 11 – Personal Data


The Seller collects and processes personal data of the Client for the purpose of order management and the contractual relationship. This data may be shared with the Seller’s partners responsible for order processing, payment, and delivery.


In accordance with French law Informatique et Libertés of January 6, 1978, and European regulation GDPR (EU 2016/679), the Client has the right to access, rectify, delete, and oppose personal data concerning them, by writing to info@myleore.fr or by post at the Seller’s address, providing proof of identity.


For more information, the Client may refer to the Privacy Policy available on the website.


 

Article 12 – Intellectual Property

 

The content of the website https://www.myleore.com, including texts, images, logos, videos, and graphics, is the exclusive property of the Seller and is protected by French and international laws on intellectual property.


Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement.


No transfer of intellectual property rights is granted through these General Terms and Conditions of Sale.


 

Article 13 – Force Majeure

 

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the French Civil Code.


Are considered as cases of force majeure, in addition to those usually retained by French case law: total or partial strikes (internal or external to the company), blocking of means of transport or supply, natural disasters, governmental or legal restrictions, computer failures, blocking of telecommunications including networks, and more generally, any event beyond the control of the Parties that prevents the normal performance of the contract.


The Party noting the event shall immediately inform the other of its inability to perform its service and justify this to the latter. The suspension of obligations shall in no case be a cause of liability for non-performance, nor induce the payment of damages or penalties for delay.


The performance of the obligation is suspended for the duration of the force majeure if it is temporary. If the impediment is definitive, the contract shall be automatically terminated, and the parties shall be released from their obligations under the conditions provided for by law.


 

Article 14 – Applicable Law and Disputes

 

These General Terms and Conditions of Sale are governed and interpreted in accordance with French law.


In the event of a dispute, the parties will endeavor to find an amicable solution before initiating any legal action.


Failing an amicable agreement, any dispute relating to the validity, interpretation, execution, or termination of these conditions shall be submitted to the competent courts of the Seller’s registered office, even in the case of multiple defendants or third-party claims.

 



Article 15 – Pre-contractual Information – Client Acceptance

 

The Client acknowledges having been informed by the Seller in a clear and comprehensible manner, through the provision of these General Terms and Conditions of Sale prior to immediate purchase or order placement and in accordance with the provisions of Article L221-5 of the French Consumer Code, regarding:

 

  • The essential characteristics of the products, including specifications, illustrations, and indications of dimensions or capacity, allowing the Client to purchase the products with full knowledge, particularly concerning their conditions of use. Photographs and graphics presented are non-contractual and cannot engage the Seller’s liability. The Client is required to refer to the description of each Product to understand its essential properties and particularities;

  • The price of the products and the application of a personalized price based on automated decision-making, as well as any additional fees or, in the absence of payment, any benefit granted in place of or in addition to such price and the nature of that benefit;

  • The payment, delivery, and execution terms of the sales contract;

  • In the absence of immediate execution of the sale, the delivery times of the ordered products;

  • The identity of the Seller and all their contact details;

  • The existence and conditions of implementation of warranties (legal warranty of conformity, hidden defects warranty, possible commercial warranties) and, where applicable, after-sales service;

  • The possibility of resorting to a consumer mediator, whose contact details appear in these General Terms and Conditions of Sale, under the conditions provided for in the Consumer Code;

  • The right of withdrawal (existence, conditions, deadlines, exercise procedures of this right, and the standard withdrawal form), termination procedures, claims handling, and other important contractual conditions and, where applicable, the costs of using distance communication techniques, the existence of codes of conduct, and financial guarantees and securities;

  • The accepted means of payment.

 


By ordering on the website https://www.myleore.com, the Client fully and unconditionally agrees to these General Terms and Conditions of Sale and is bound to pay for the ordered products, which is expressly acknowledged by the Client, who notably waives the right to rely on any contradictory document that would be unenforceable against the Seller.